The joys of home repair

Okay, well I am gobsmacked.

I arranged to meet with my project manager from Fletcher’s EQR (New Brighton Hub FYI) at 11:30 to sign off work that begun December 1st last year and is actually still not quite finished.

I arrived at 11:33, I figure I’m still within a 5 min window of “they may be late due to traffic etc.” (which I was). No one was here. I waited until 12:30, figuring maybe they were running really late. Then I called the Hub to see what happened and maybe reschedule.

So I spoke to a Community Liaison person (I think Ganella?) who said she was here at 11:30, stayed 5 minutes, then left. That can’t be right, I think. We must have just missed each other. So whatever, I’m not going to argue about 5 minutes, we need to reschedule.

So she launches into a tirade about how I am wasting her time and she is not prepared to reschedule with me at this time, and how she has bent over backwards to help me out and unlike me she doesn’t make people wait for appointments, so she has to go. And then hangs up on me.

Now, if you know me, you know that I am very polite when dealing with people over the phone. I understand they have a job to do, and they are not trying to make my life difficult on purpose. I wasn’t rude, I didn’t yell. I even asked for forgiveness for the 3 mins I was late if she could just reschedule with me.

Now I am sitting here thinking WHAT THE ACTUAL?? Let’s think about this. I’m wasting her time when it has taken us SIX MONTHS to get sign off for the work on our house and it isn’t EVEN FINISHED YET?!?! She has bent over backwards to help me when I have never actually met her, and have emailed asking the work to be finished at least five times over the past six months (extremely politely every. single. time. BTW).

And who the fuck is this Ganella person anyway? I thought I was meeting with my project manager Adele and the builder Steve. But actually, had I been palmed off onto some community person who was supposed to be … smoothing the waters because our job was taking an unreasonable time to get finished?! She needs a new job title.

So now what I have is an unfinished house, and Ganella telling me that I can have sign off when it suits her to come and see me, but she won’t tell me when. And look out if I’m not home and wasting her time again. Because obviously I just sit around at home all day waiting for EQR people to come over. It’s not inconvenient at ALL to take the afternoon off work REPEATEDLY so I can meet EQR people and discuss why my job’s not finished, or to let tradespeople in so they can do one of the many jobs on the list and then come back again next week.

So yeah, I’m gobsmacked.

Also, it made me cry. Not cool.

3 thoughts on “The joys of home repair

  1. dinnywinny June 28, 2013 / 6:33 PM

    Just as well it wasn’t me on the other end with her ! Lay a complaint, letter to the paper or Campbell live. It is people like her who give the organisation a bad name and she should be reported.

  2. Fiona Richardson June 28, 2013 / 8:16 PM

    We had Adele too – but he came to do the sign off…. but we had some ups and downs and delays and sagas. All in all a very stressful few weeks – thankfully not six months!

  3. Robertson Andrew July 26, 2013 / 11:11 PM

    Fletcher EQR do not respect christchurch citizens. They are top of God and ordinary people. So does EQC. Who are they? I had exactly same experience how rude they are. They are communist and dictators. Fuck them kick out from Christchurch.

    robertson Andrew.

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